Terms of Use And Privacy Policy

Item Availability

We make every reasonable effort to ensure that every product on our website coincides with our inventory. Should we be out of stock of an item you are attempting to purchase, contact us and we will provide information on possible future availability or alternatives. In most cases we will be able to acquire the item and ship in approximately 7-10 days. Don’t hesitate to call. Our staff is knowledgeable and eager to help.
All orders placed from Monday to Friday between 8:00 AM and 8:00 PM will be shipped within 24 hours. Orders placed on either Saturday or Sunday will be shipped on the following Monday.
Should you have a special order request for an item not shown on our site please contact us either by email or phone and it is quite possible that we may be able to obtain the item for you or advise as to where you may find it.
Terms and Conditions
Use of this website constitutes your acceptance of the following terms and conditions. Fadedsoul.com may make changes or update information on this site at any time without notice.
We do not take responsibility for any brokerage fees, duties fees and shipment delays due to customs
We do not take responsibility for any brokerage fees, duties fees and shipment delays due to customs - See more at: http://www.fadedsoul.com/returns#sthash.w28UeE2V.dpuf
We make every reasonable effort to deliver within the indicated delivery times. However we will not be responsible for delivery delays beyond our control.
All prices and charges are in Canadian dollars and will be processed as such.
We do not take responsibility for any brokerage fees, duties fees and shipment delays due to customs. - See more at: http://www.fadedsoul.com/returns#sthash.w28UeE2V.dpuf
We reserve the right to limit quantities of items to purchasers as well as the right to cancel orders at our discretion.
Fadedsoul.com will not be liable for any damages of any kind to equipment in connection to your use of this site.
We do make reasonable efforts to ensure the information on this site is accurate and up to date however you should not assume such. Errors or inaccuracies will be corrected as soon as possible and we will make reasonable efforts to notify any affected user.
Fadedsoul.com does not take any responsibility, or guarantee the validity of claims made by the manufacturers of the garments we sell. Claims as to warmth rating, textile content, country of manufacture, etc. shown on our site are made by the manufacturers, and are their's alone.
Due to differences in the way computers display colours, actual product appearance may be slightly different from what you see on your screen.
Fadedsoul.com is not liable for any damages that may result from the use of any products sold on our site.
All trade names, logos, photography, trademarks as well as designs and product descriptions are the property of fadedsoul.com and may not be used without prior written consent from fadedsoul.com
Should you have any questions regarding our terms of use and conditions please email us at customerservice@fadedsoul.com
Privacy and Security
Personal information collected by fadedsoul.com is held in strict confidence. We will not rent, sell, or exchange information about our customers. We may share information with our trusted partners inorder to aid us in improving your customer experiance. We will from time to time use your contact information to notify you about promotions, new products, news or changes to our site.
Should you choose to withdraw your consent at any time, you may request that we erase all your personal data.
If you believe our data collection has infringed upon your personal rights, as outlined by the laws governing data collection in the country or state of your habitual residence, you have the right to lodge a complaint with the appropriate supervisory authority.
Should you choose not to receive any communication from our site you may remove your name from our customer contact list by sending an email with that request to aaron@fadedsoul.com. We are a secure site, FadedSoul.com is protected with SSL encryption and secured through Comodo.
FadedSoul.com uses cookies to gather information about our visitors interaction with our site. This information helps us tailor the user experiance to serve you better. You can choose whether or not to accept cookies in your browser's settings; by default, most browsers are set to accept cookies. We use cookies to personalise content, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.
Changes and Updates to this Policy
Fadedsoul.com may update this policy at any time in its sole discretion and without prior notice. We will strive to notify you regarding significant changes in the way we treat personal Information by sending a notice to the primary email address specified in your Fadedsoul.com account and/or by placing a notice on the Website.
Effective Date
This Privacy Policy was last modified May 24th 2018.
Contact Information
If you have any questions or comments about this Privacy Policy, you may contact us at:
Faded Soul
148 Frederica Street, West
Thunder Bay, ON, P7E 3V7
Toll free: 1-866-961-SOUL (7685)
Email: customerservice@fadedsoul.com